J.W. Ruby Memorial Hospital Inpatient, Observation, and Diagnostic Services

This also includes WVU Medicine Children’s and Chestnut Ridge Center.

It is important for you to understand that charges for the care you received while you were a patient in the hospital will be on separate invoices. Your hospital bill does not include charges for physicians’ care. You will receive two separate bills – one from WVU Hospitals for the hospital services and one from University Health Associates (UHA) for physicians’ services.

Your hospital bill will include charges for:

  • The cost of your room
  • Medications
  • Medical supplies
  • Laboratory services
  • Other diagnostic tests such as X-rays
  • Use of the operating or procedure rooms
  • Inpatient therapy
  • Other services

Your physician’s bill will be mailed to you by University Health Associates (UHA). Billing by UHA includes fees for the doctors directly responsible for your care, as well as those who interpret tests, read X-rays, and perform other services such as anesthesia and pathology services.

Provider-Based Clinic Services

This includes, but is not limited to, Physician Office Center, Heart and Vascular Institute, Cheat Lake Physicians, and University Town Centre locations.

WVU Hospitals has a few provider-based clinic locations. Provider-based refers to services provided in hospital outpatient departments that are clinically integrated into a hospital. The clinical integration allows for higher quality and seamlessly coordinated care. Provider-based status is a designation for hospitals and clinics that meet specific government regulations and requires that we bill Medicare and other payers in two parts – one bill for the physician service, from University Health Associates, and another bill for the hospital/facility resources and services, from WVU Hospitals.

Your hospital bill will include charges for:

  • Use of the examination room and nursing services – clinic charges
  • Medications used during your visit
  • Medical supplies
  • Laboratory services
  • Other diagnostic tests such as X-rays
  • Use of procedure rooms

Your physician’s bill will include fees for the doctors directly responsible for your care, as well as those who interpret tests, read X-rays, and perform other services.

Billing and Collections Process for your Hospital Bill

  • Once your out of pocket expense has been determined, either by your insurance processing the claim, or after discounts if you have no insurance, a billing statement will be mailed to the guarantor listed on your account.
  • Patients who do not provide insurance information prior to or at the time of service will receive a billing statement for the services rendered. Insurance clarification or full payment is required within 30 days of the date of the statement.
  • If no payment is made by the 21st day after the statement is mailed, we will place a reminder call to the phone number on record. This phone number may be a traditional land line or a cellular phone number.
  • If no payment is received, additional statements will be mailed on 30-day cycles. Additional reminder calls will also be placed during the billing cycle.
  • If no payment is received by the 120th day after the first statement, the balance will be placed with an outside collection agency.
  • If we do not have a valid address and/or telephone number, the balance may be placed with an outside agency before 120 days has passed.
  • Once an account is placed with an outside collection agency, billing statements and telephone contact will be made solely by the outside agency.

WVU Hospital’s full Billing and Collections Policy can be reviewed by following the link below. If you have questions about your hospital bill, please call Patient Financial Services at 800-516-5548 or visit our office at 3040 University Avenue in Morgantown, WV.

Be sure you understand how your insurance policy covers your physicians’ bills. The coverage of these bills may be different from coverage for hospital charges. If you have questions about your physician’s bill, please call University Health Associates 304-285-7100 or 800-541-4009.