The Harpers Ferry Family Medicine Center clinic begin in 1982 in a small restored Civil War-era building. Since that time the program has grown into a large, thriving rural teaching and health care center housed in a 10,000 square foot state-of-the-art facility that currently accommodates more than 30,000 patient visits per year.

The staff includes full and part-time Family Medicine and Pediatric faculty physicians, resident physicians, a physician assistant, a clinical pharmacist, medical students from WVU School of Medicine, clinical nursing staff and administrative support staff.

171 Taylor Street
Harpers Ferry, WV 25425
(304) 535-6343

Hours:
Monday
8:00AM  to 5:00PM
Tuesday, Wednesday, Thursday
8:00AM to 8:00PM
Friday
8:00AM to 5:00PM

Schedule a Non-Urgent Appointment

Office visits by appointment only except Sunrise Sick Call 8am-9am Monday-Friday.  We generally are able to provide you with an appointment date 2-4 weeks from the date of your request.

To schedule an appointment by phone call-
(304) 535-6343.

Cancel an Upcoming Appointment

If you fail to provide proper notification of an appointment cancellation, you will lose your privilege to utilize this service and will be charged a no-show processing fee of $15.00.

Sunrise Sick Call Information

Click here for information on our new limited urgent care service for established patients

Update Your Medication List.

Existing patients should download and complete the Medication List form. It is important to keep this information up-to-date.

Learn More

In the event that the patient is unable to pay for the visit we offer the following assistance:

Referral to DHHR for medical assistance (Medicaid)

20 % discount when services are paid in full

Payment plans set through our main billing office (Morgantown)

Charity Care with Jefferson Medical Center (JMC) and Berkeley Medical Center (BMC) is accepted through University Healthcare Physicians (UHP). For those patients not qualified for charity care with JMC or BMC, we refer to DHHR for medical assistance. UHP offers equal access to care regardless of insurance status or ability to pay.


Harpers Ferry Family Medicine

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Brandyce Lyons

Coordinator of Patient Registration

Kim Brannan, LPN

Manager, Ambulatory Services

Megan Hefner

Lead LPN

Jennifer Gamino

Business Manager, Primary Care Department

Joanna Boyce

Administrator, Primary Care Department

Q. When are the phones answered?
A. We answer our phones Monday – Friday from 8 a.m. to 5 p.m. except for holidays.
We have office hours beyond 5pm on Tuesdays – Thursdays but we are only seeing scheduled patients at that time.

You can always reach the after hours on-call physician by dialing our main number and following the instructions or you can call 304-728-1600 (Jefferson Memorial Hospital) and ask the operator to page the physician on-call for Harpers Ferry Family Medicine.

Q. What if I want to speak with someone instead of leaving a message?
A. Our phone options are set up to accommodate about 80% of the calls that we receive each day. Some of these options require that you leave a message for someone to return your call. This is primarily for lab results, billing questions, referrals, or medical records. These areas normally require that we obtain your chart or look up the information you are requesting before we are able to give you an answer. That is why we ask that you leave a message and a phone number where we can call you back. If you want to schedule an appointment you will always be able to speak to the next available staff member by pressing option 1. Our hope is that we will be able to service your requests much more efficiently with this new system. For those other 20% of calls that do not fall under one of the phone options, press zero. Someone will be able to take a message or transfer your call to the appropriate person.

Q. When is the best time to call for an appointment?
A. You can call anytime Monday through Friday between 8 a.m. and 5 p.m. For same day sick appointments we recommend that you call early in the morning between 8 – 10 a.m., although you can call anytime for this service. For future appointments such as re-checks or physicals, it is best to call after 10 a.m. Monday through Friday. You can call our office 304-535-6343.

Q. What if I need a prescription refilled?
A. If you are getting low on your medication you will need to contact your pharmacy and have them fax us the request. This helps speed up the process and ensures that your prescription is filled at the correct pharmacy. This policy assists in serving the needs of our patients.  Please contact your pharmacist before you get too low on your medications. Chronic conditions require regular appointments for the doctor to monitor and assess your condition. Refill requests should be made at that time.

Q. What if I am changing my pharmacy and I need a new prescription?
A. If you decide to change to a different pharmacy you will need a new prescription. Please call our office, 304-535-6343, press 4 and leave the requested information. It may take 24 to 48 business hours for us to complete your request.

Q. What if I have not received notice on my Lab/Test results?
A. Lab/Test studies are ordered by the physician to assist them with your care. If you would like copies of your results, please let the physician know during your visit or when the tests are ordered, otherwise your results will be discussed at your next visit. Depending on the test ordered, it could be up to seven days before we receive the results back from the lab. Prior to sending you the results the physician must review and sign off on them. If you asked your physician for copies of the results and have not received notice within about 14 business days (giving us time to process and the post office time to deliver) you can contact our office, 304-535-6343, and press option 5. Leave us the required information and we will look into the status and let you know when it was sent or resend it to you. This follow up process can take 24 to 48 hours depending on our volume.

Q. What if I need shot records or medical records copied?
A. For copies of your medical file please come in to the office and complete a records release.  Be sure to have a photo ID for verification with you.  To have records faxed to another office please call 304-535-6343 and choose option 0 to speak with an operator.

Q. What if I have billing questions?
A. Please contact the number located at the top of your bill to speak with a billing representative.

Q. Do you take my insurance?
A. Because we have resident physicians, nurse practitioners, and a physician assistant at this facility, you may need to provide the insurance company with one of the following physician names: Dr. Baltierra, Dr. Bentley, Dr. Lewis, Dr. Moerschel, Dr. Nau, Dr. Zavala or Dr. McLaughlin. You can also provide our Tax Identification number 90-0893455 and we are most likely listed under our corporate name of University Healthcare Physicians.

Q. What if I need a referral to another doctor?
A. If you need a referral to see another physician, most insurance companies require that you see your primary physician before you can go to the specialist. In this case, you will need to schedule an appointment with one of our physicians and the referral can be generated here. If this is not the case, you can call our office, 304-535-6343, and press option 3. Please leave the requested information so that we can begin to process your request. Referrals are normally ready within 2 to 3 business days depending on its complexity and requirements of your insurance company. If you want to check the status to see if it is ready or not you can also press option 3 and leave a message. Someone will call you back within 8 business hours. If it is an urgent matter, press zero and someone will attempt to assist you.

HFFM Demographics Information Form
Please print and fill in form and bring to your next doctors appointment
Medical Release Form
Medications List 
In an effort to provide better and safer care for you we are making a priority for all patients to have an up to date medication list on the chart and a copy given to you for your use.
Athletic Participation/Parental Consent/Physician’s Certificate Form 
Form required each school year. Refer to Rule. File in the office of the Principal.
Pediatric Health History
Adolescent Health History
Adult Health History

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Who is Family Medicine For?

Family Medicine is For Everyone!

In the increasingly fragmented world of health care, one thing remains constant: Family physicians are dedicated to treating the whole person.

Family medicine’s cornerstone is an ongoing, personal patient-physician relationship focusing on integrated care. Providing patients with a personal medical home, family physicians deliver a range of acute, chronic and preventive medical care services Unlike other specialties that are limited to a particular organ, disease, age or sex, family medicine integrates care for patients of both genders across the full spectrum of ages within the context of community and advocates for the patient in an increasingly complex health care system.

Athletes of all Ages

“Exercise is good medicine” and family physicians are specially trained in sports medicine including pre-exercise medical clearance to the evaluation and care and of injured athletes.

Our doctors are ready to be your “Team Physician” – from varsity athletes, youth soccer stars, little league sluggers, weekend golfers, marathon runners and neighborhood walkers.

Athletes of All Ages Services Include:

  • Pre-participation exams
  • Special Olympics Physicals
  • Individualized exercise advice
  • Exercise Stress Testing
  • Sport Injuries
    • Concussion management
    • Sprains and strains
    • Tennis elbow, Runner’s knee, Turf Toe
    • Back pain
    • Foot pain
  • Sport psychology
    • Stress and anxiety
    • Sprains and strains
    • Choking
    • Little league parent syndrome
  • Sport illnesses
    • Exercise induced asthma
    • Sport related rashes and infections
    • Heat illness and muscle cramps
    • Nutrition counseling
    • Overtraining syndromes
    • Chest pain and syncope (passing out)

Hospital Services

From heart disease, stroke and hypertension, to diabetes, cancer and asthma, family physicians provide primary care for the nation’s most serious health problems. Our physicians are qualified and credentialed to deliver care to our practice’s hospitalized patients. We provide 24 hour hospital inpatient service, work closely with specialty consultants, and can arrange transfer to tertiary care settings when needed to ensure safe, quality care.

Hospital Services Include:

  • A Faculty and a Resident physician staff are always on call 24 Hours, 7 Days a week for inpatient hospital care at Jefferson Memorial Hospital.
  • All of our practice’s physicians participate in staffing our Family Medicine Hospital Team to care for you while you are ill and in the hospital.
  • Family Medicine Hospital Team members
    • WVU Lead faculty family medicine physician
    • WVU Hospital dedicated family medicine resident physician
    • WVU Pharmacy faculty – assists team in assuring medication appropriateness and safety
    • WVU Behavioral Health clinical specialist – assists team in addressing hospital patient emotional health issues and medications
  • The hospital team will keep your personal physician informed as to your condition and progress in the hospital.
  • Specialists will be consulted when their expertise is needed for your medical or surgical condition.

Below are the various hospital units where we care for our patients, and the typical conditions that we treat in those units.

Intensive Care Unit

  • Heart attacks
  • Heart arrhythmia management
  • Congestive Heart Failure
  • Emphysema and Ventilator care
  • Stroke care

Medical/Surgical Unit

  • Chest pain
  • Abdominal pain
  • Dehydration and kidney illnesses
  • Diabetes care
  • Asthma, COPD, and Pneumonia care
  • Medical care of the post-surgery patient

Newborn Nursery

  • We see our newborns right after birth
  • We attend the births of our newborn who have Cesarean section deliveries
  • We assist our Pediatric physicians in diagnosing and stabilizing critically ill or premature infants who require transfer to regional Neonatal Intensive Care Units

Pediatrics

  • Asthma
  • Dehydration
  • Croup
  • Pneumonia
  • OB-GYN Unit

OB-GYN Unit

  • We deliver babies!

Skilled Care and Rehabilitation Unit

  • Stroke recovery
  • Fractured hip or joint replacement rehab
  • Skilled rehabilitation from acute medical illnesse

Infants and Children

Pediatricians and Family Physicians at Harpers Ferry work collaboratively to provide your child care from the moment of birth and at all times there after. We perform and attend vaginal and cesarean deliveries at Jefferson Memorial and tend to the new birth as well as the mother.

If your child was born elsewhere we can assist at any time with the continuing needs of well child and developmental exams; school, camp, and sports physicals; immunizations; and referrals to community and regional specialists if needed.

We are also available to handle the sick day care in the clinic and if needed in the hospital setting. Our Pediatricians and Family Physicians are all Board Certified and have trained at some of the top institutions, bringing care and expertise to a small community.

These Include:

  • Infant and Children’s health services including sick visits, well child exams & immunizations.
  • Women’s health including family planning, contraception management, office gynecology care, Pap smears and pelvic exams.
  • Preventive health services for all ages.
  • Complete physical examinations – personal, school, sports, camp, employment, DOT and executive physicals.
  • Evaluation and management of acute conditions including allergies, sinusitis, bronchitis, ear infections, sore throat, headache, chest pain, abdominal pain, urinary tract infections, hemorrhoids, back pain, joint pain, tendonitis, bursitis, skin rashes and many others.
  • Evaluation and management of chronic illnesses including diabetes, high blood pressure, heart disease, high cholesterol, ADHD, arthritis, allergies, asthma, chronic lung disease

Infants and Children Services Include:

  • Newborn hospital care
  • Pediatric inpatient care
  • Pediatrician on staff
  • Common infant illnesses
    • Jaundice
    • Colic
    • Respiratory illnesses
  • Well baby check ups
  • Immunizations
  • RSV Preventive Injections for premature infants
  • Sports Physicals
  • Vision and Hearing assessments
  • Developmental Delay assessments
  • Well Child Exams
  • Acute childhood illnesses
    • Strep throat
    • Earaches (otitis media)
    • Bronchitis and pneumonia
    • Vomiting and Diarrhea illnesses
    • Childhood rashes
  • Chronic childhood illnesses
    • Asthma
    • Diabetes
    • Allergies
    • Attention Deficit Disorder

Men and Fathers

Men’s Health is a high priority at Harpers Ferry Family Medicine. As Family Physicians we appreciate your role as fathers, care givers, workers, and individuals desiring not just care for illnesses, but as people desiring guidance to optimal health. We focus on wellness- nutrition, exercise, mental health, smoking cessation, appropriate screening for early disease, and family planning.

These Include:

  • Infant and Children’s health services including sick visits, well child exams & immunizations.
  • Women’s health including family planning, contraception management, office gynecology care, Pap smears and pelvic exams.
  • Preventive health services for all ages.
  • Complete physical examinations – personal, school, sports, camp, employment, DOT and executive physicals.
  • Evaluation and management of acute conditions including allergies, sinusitis, bronchitis, ear infections, sore throat, headache, chest pain, abdominal pain, urinary tract infections, hemorrhoids, back pain, joint pain, tendonitis, bursitis, skin rashes and many others.
  • Evaluation and management of chronic illnesses including diabetes, high blood pressure, heart disease, high cholesterol, ADHD, arthritis, allergies, asthma, chronic lung disease

Men and Fathers Services Include:

  • Health Maintenance Exams
  • Prostate Exams and Cancer Screening
  • CDL and DOT Physicals
  • Cardiovascular Health
    • EKGs and Cardiac Exercise Stress Testing
    • Cholesterol / Lipid management
    • Blood Pressure/ Hypertension management
    • Diabetes Management
    • Weight/obesity management
    • Smoking Cessation
  • Sport and Work Injuries
    • Lacerations
    • Sprains and minor fractures
    • Splinting and casting
    • Back and knee pain
  • Erectile Dysfunction
  • Acute and Chronic Illness Care
  • Sleep Disorders
  • Behaviroal Health Services
    • Depression

Seniors and Grandparents

Quality of life and maintaining our ability to function are important as we enter our later years. Our family physicians are expert in managing multiple chronic conditions and working closely with families and the entire team of health care providers often needed in the care of our elderly patients. HFFM is the medical home for your comprehensive and coordinated geriatric medical care.

Seniors and Grandparents Services Include:

  • Medicare physicals
  • Nursing Home care
  • Home visit program
  • Acute and Chronic Illness care
  • Diabetes management
  • Protime/Coagulation management
  • Memory problems
    • Is it Alzheimer’s?
    • Is it still safe to drive?
  • Arthritis, bursitis and gout
  • Cancer screening
    • Breast
    • Cervical
    • Prostate
    • Skin
    • Colon
  • Heart Health Care
    • Heart Attack care
    • Congestive heart failure care
    • EKG and Exercise Stress Testing
    • Hypertension/blood pressure management
    • Cholesterol/Lipid management
  • Hearing Problems
    • Ear wax removal
  • Adult Immunizations
  • Sleep Disorders and Insomnia
  • Behavioral Health Services
    • Grief and Bereavement
    • Depression
  • Urinary Problems
    • Incontinence
    • Prostate enlargement
  • Skin Conditions
    • Skin cancers
    • Biopsies
  • Individualized exercise advice

Teens and Adolescents

We wish to make your teen feel welcome in our clinic. We can provide all their sick and well care, advise on immunization boosters appropriate for the teen years, and provide confidential advice on sensitive issues if needed.

We wish to optimize their physical and mental health at this critical time. Our young physicians and resident physicians have a special skill with the teen patients.

These Include:

  • Infant and Children’s health services including sick visits, well child exams & immunizations.
  • Women’s health including family planning, contraception management, office gynecology care, Pap smears and pelvic exams.
  • Preventive health services for all ages.
  • Complete physical examinations – personal, school, sports, camp, employment, DOT and executive physicals.
  • Evaluation and management of acute conditions including allergies, sinusitis, bronchitis, ear infections, sore throat, headache, chest pain, abdominal pain, urinary tract infections, hemorrhoids, back pain, joint pain, tendonitis, bursitis, skin rashes and many others.
  • Evaluation and management of chronic illnesses including diabetes, high blood pressure, heart disease, high cholesterol, ADHD, arthritis, allergies, asthma, chronic lung disease

Teens and Adolescents Services Include:

  • Annual health maintenance exams
  • Sports Physicals
  • Sports Injuries
  • Pre-College Physicals and Immunizations
  • Contraception
  • Behavioral Health services
    • Adjustment problems
    • Depression and anxiety
    • Eating disorders
  • Menstrual Problems
    • Counseling
    • Pelvic exams and PAP smear

Women and Mothers

Family Physicians at Harpers Ferry Family Medicine provide prenatal care and deliver babies. We desire to personalize your care and allow you to design and follow your birth plan to its fullest potential. We aim to give you a personal physician for the course of your pregnancy who will be there with your family at the time of birth….to care not just for you but for your newborn.

We provide the personal care of days long gone combined with the modern touches such as ultrasound in the clinic. We are proud to deliver our babies at Jefferson Memorial Hospital (link) where you have one on one care through the entire labor process.

These Include:

  • Infant and Children’s health services including sick visits, well child exams & immunizations.
  • Women’s health including family planning, contraception management, office gynecology care, Pap smears and pelvic exams.
  • Preventive health services for all ages.
  • Complete physical examinations – personal, school, sports, camp, employment, DOT and executive physicals.
  • Evaluation and management of acute conditions including allergies, sinusitis, bronchitis, ear infections, sore throat, headache, chest pain, abdominal pain, urinary tract infections, hemorrhoids, back pain, joint pain, tendonitis, bursitis, skin rashes and many others.
  • Evaluation and management of chronic illnesses including diabetes, high blood pressure, heart disease, high cholesterol, ADHD, arthritis, allergies, asthma, chronic lung disease

Women and Mothers Services Include:

  • Complete Prenatal care
    • Pregnancy testing
    • Ultrasound exams in office
    • Fetal heart monitoring
  • We Deliver Babies
    • Vaginal delivery
    • Assisted delivery
    • Cesarean Section delivery
  • PAP smears and Breast exams
  • Contraception
    • Birth control pills and patches
    • DepoProvera injections
    • Diaphragm and IUD
  • Colposcopy and biopsy for abnormal PAP smears
  • Endometrial biopsies for abnormal uterine bleeding
  • Women’s Health Screening
    • Cholesterol/Lipids
    • Diabetes
    • Osteoporosis
    • Blood Pressure
    • Weight management
    • Smoking Cessation
  • Infertility evaluation
  • Behavioral Health Service

Additional Services

Harpers Ferry Family Medicine is equipped with state-of the art diagnostic tools and the capability for many common outpatient medical and minor surgical procedures. “I didn’t know you did that here !” is commonly heard by patients delighted that our clinic brings such technology and skill to their personal medical home.

Additional Services Include:

  • Pulmonary Function Testing
  • OB Ultrasound exams
  • Electrocardiograms – EKG
  • Exercise (Treadmill) EKG Stress Testing
  • Removal of warts and moles
  • Abscess drainage
  • Hearing and Vision Screening
  • Pediatric and Adult Immunizations
  • Colon Cancer Screening with Occult Blood Blood testing
  • Full Lipid / Cholesterol testing
  • Diabetes testing (blood sugar, Hemoglobin A1C, urine microalbumin)
  • Splinting and Casting for sprains and minor fractures
  • OMT (Osteopathic manipulation therapy) by our DO physician staff
  • Preoperative physicals
  • Travel Medicine advice


DAVID A. BALTIERRA, MD
Assistant Professor, Family Medicine
Program Director, WVU Rural Family Medicine Residency

  • University of Michigan Medical School | Doctor of Medicine
  • University of Notre Dame | Bachelor of Science in Preprofessional Studies, Concentration in Peace Studies
  • American Academy of Family Physicians, Fellow
  • Family Medicine Residency at Metrohealth Medical Center
  • Fellowship in Maternal and Child Health at West Suburban Hospital


ROSEMARIE CANNARELLA LORENZETTI, MD, MPH
Professor, Family Medicine
Associate Dean for Student Services

  • West Virginia University | School of Medicine
  • West Virginia University | Family Medicine Residency


CATHERINE FEAGA, DO
Assistant Professor, Family Medicine

  • WV School of Osteopathic Medicine, DO
  • Residency: Family Medicine, Maine-Dartmouth Family Medicine Residency
    • American Board of Family Medicine
      • Family Medicine

 



GEORGE D. HARRIS, MD, MS
Professor and Chair of Family Medicine

  • University of Mississippi Medical Center, Jackson MS, MD
  • University of South Florida, Tampa FL, MS
  • Residency:
    • Family Medicine
      • St Vincent’s Medical Center, Jacksonville, FL
  • Fellowship:
    • Program Director
      • National Institute of Program Director Development
  • Board Certifications
    • American Board of Family Medicine
      • Adolescent Medicine
      • Family Medicine
      • Sports Medicine


WILLIAM LEWIS, MD
Associate Professor, Family Medicine
Clinical Director



AARON MCLAUGHLIN, MD
Assistant Professor, Family Medicine

  • WVU School of Medicine, MD


ROBERT MICHAELS, MD
Professor, Rheumatology



SARAH MOERSCHEL, MD
Associate Professor, Pediatrics

Dr. Sarah Moerschel enjoys her busy practice at Harpers Ferry Family Medicine. As a board certified Pediatrician, she sees her own patients and acts as a specialist consultant to other members of the practice.



KONRAD NAU, MD
Professor, Family Medicine
Dean, Eastern Division

Dr. KC Nau is the Dean of the WVU School of Medicine Eastern Division and has called the Eastern Panhandle of West Virginia his home since 1982.



ANGELA OGLESBY MD
Assistant Professor, Family Medicine
Program Director, WVU Rural Family Medicine Residency

  • West Virginia University | Bachelor of Science in Chemistry
  • West Virginia University School of Medicine
  • West Virginia University Rural Family Medicine Program
  • PCC Wellness Center | Maternal Child Health Fellow


ELEANOR SMITH, MD
Assistant Professor, Pediatrics

  • West Virginia University School of Medicine, MD


CHRISTINE WHITMAN, MD
Associate Professor, Pediatrics

  • Albany Medical College, Albany NY
  • Residency: Pediatrics, INOVA Fairfax Hospital for Children, Falls Church VA
  • Board Certifications
    • American Board of Pediatrics
      • Pediatrics

 



ADRIENNE ZAVALA, MD
Assistant Professor, Family Medicine

  • WVU School of Medicine, MD

 Faculty Pharmacist


JOHNATHAN KLINE, PHARMD

Associate Professor, Clinical Pharmacy

Jonathan is an Assistant Professor of Clinical Pharmacy at the Eastern Division of the Robert C. Byrd Health Sciences Center. His primary practice site is Harpers Ferry Family Medicine providing anticoagulation and diabetes care services and providing clinical pharmacy services at Jefferson Memorial Hospital in Ranson, WV.



SARA DICKEY, NP

  • Columbia University School of Nursing, FNP-BC


KRISTIN JONES, PA