Did you know that you can communicate with your WVU Medicine provider without making a phone call? More than 100,000 WVU Medicine patients manage their health needs with our secure, online patient portal, MyWVUChart. All you need is Internet access and an email address to use our easy, free, online system. There’s also a MyWVUChart mobile app for Apple and Android mobile devices.

What services are available through MyWVUChart?
By being a MyWVUChart user, you can:

  • Request medical appointments and prescription refills
  • View test results
  • Communicate with your medical care team
  • Request your medical records online
  • Pay medical bills and sign up for paperless statements
  • Communicate with customer service about billing

Is MyWVUChart secure?
We take great care to protect your health information. Access to your MyWVUChart account is controlled through secure activation codes, personal usernames, and passwords. MyWVUChart also uses the latest encryption technology to automatically protect your account, and unlike conventional email, all MyWVUChart messaging is done while you are securely logged on to our website.

How do you sign up?
WVU Medicine patients will be issued a MyWVUChart activation code during their clinic visit or you can sign up for an activation code online after your appointment. This code will enable you to log in and create your own username and password.

If you’re not currently a WVU Medicine patient, make an appointment with a primary care provider today and gain access to our convenient, online patient portal.

For questions about MyWVUChart, email us at MyWVUChart@wvumedicine.org or call our MyWVUChart patient support line at (866) 982-4278.

When will my doctor’s office reply to a message sent through MyWVUChart?
You will generally receive an answer within four business days. You’ll get an email notification that you have a new MyWVUChart message in your inbox. Please note that MyWVUChart should not be used for urgent situations. Contact your doctor’s office if the situation requires immediate attention or dial 911 if it’s an emergency.

How long does it take to get a prescription refill through MyWVUChart?
Allow at least three to four days for your prescription refill request to be processed and sent to your preferred pharmacy. Learn more about the advantages of choosing WVU Medicine pharmacies.

When are test results available through MyWVUChart?
Test results are released to your MyWVUChart account in about one to three days. Tests of a very sensitive nature are not released to MyWVUChart. If you do not see your test result, please contact your clinic for more information.