On-Site Services

WVU Medicine Children’s hopes to make your visit to our campus as comfortable as possible. For your convenience, many services are available on site. From the FRIENDS gift shop to the Medical Center Pharmacy, we offer a variety of amenities for patients, family members, and visitors. If there is anything you need, please contact any member of our staff for assistance.

Concierge/Information

Patient location and information can be obtained by calling 304-598-4400, or by checking at the information desk in the East Lobby, 24 hours a day, 7 days a week.

Cafeterias and Coffee Bar

The Cafeteria, located on Level 4, is open the following hours:

Monday through Friday
6:30 am – 10:30 am
11 am – 3:30 pm
4 pm- 8 pm
2 am – 4 am

Saturday and Sunday
6:30 am – 10:30 am
11 am – 3:30 pm
4 pm- 7 pm
2 am – 4 am

Starbucks is open from 6 am to 8 pm, daily in the hospital’s East Lobby. The vending machine area located near the cafeteria is always open.

Prayer and Meditation Room

The hospital Prayer and Meditation room, located on the seventh floor across from the elevators, is open 24 hours a day. An interfaith service is held at 11:45 am each Sunday morning on Skilled Nursing Unit, and 6:30 pm at Chestnut Ridge Center. Copies of the Bible and Qur’an are available on request.

Friends Gift Shop

Visit the online store.
The Gift Shop on Level 1 is operated by the Friends of West Virginia University Hospitals. The shop offers cards, stamps, flowers, magazines, snacks, personal care products, and gift items.

Monday through Friday
8 am to 8 pm

Saturday and Sunday
11 am to 5 pm

Lodging for Family Members of Patients

Both the Ronald McDonald House and Rosenbaum Family House provide “homes away from home” for families of patients. Family House is connected to Ruby Memorial Hospital and provides temporary lodging for adult patients and their families. Ronald McDonald House, located across the parking lot from the hospital, is an independent, non-profit organization that provides temporary lodging to families with children receiving hospital treatment. For more information, call Family House at 304-598-6094 or the Ronald McDonald House at 304-598-0050.

Medical Center Pharmacy

Our open to the public, full-service Medical Center Pharmacy is on the first floor of the Physician Office Center. It is open Monday through Friday, 7:30 am to 6 pm, Saturday 10 am to 2 pm (closed football Saturdays). The pharmacy provides prescription services and accepts most insurance prescription plans. The pharmacy also carries a selection of over-the-counter medications and supplies.

A clinical pharmacist provides medication counseling, cholesterol testing, and osteoporosis screening. Call 304-598-4848.

FriendsCONNECT Wireless Internet Service

Computers with wireless capability can connect to the Internet with FriendsCONNECT, a free, wireless service provided by Friends of WVU Hospitals. FriendsCONNECT is available from Ruby Memorial Hospital patient rooms, lobbies and waiting areas, the Ruby Cafeteria and Rosenbaum Family House. To prevent interference with medical devices, personal computer use is not permited in the intensive care and step-down units, or other areas of the hospital where such use may cause a hazard. If you are unsure of the area you are in, please ask your nurse.
Please note that you are bound by the FriendsCONNECT Terms of Service at all times while accessing this connection.

To connect:

  1. Turn on your laptop. (Windows XP)
  2. Open the Internet browser. FriendsConnect supports Internet Explorer.
  3. Your computer should detect and link to FriendsConnect automatically. If a list of wireless networks appears, choose “FriendsConnect.”

The FriendsConnect access page will appear first. Please read and accept the user agreement before proceeding. The hospital’s system has an Internet filter, so not all web sites will be available. If you have any difficulty with your Internet connection, please call 304-983-9378 Choose Option 1 for Internet Support (This number is available 24 hours a day, seven days a week).