Understanding the Bill for Your Visit

Our healthcare system accepts many insurance plans, and the coverage varies depending on plan variables. For questions about your healthcare benefits, please contact your insurance company directly.

As a courtesy, we file claims with your insurance company based on the insurance information you provide. However, payment for services is your responsibility. We encourage you to confirm that your insurance company makes timely payments on your behalf.


Your Bill

It is important to note that you will receive two bills for care received.

The bill you receive from WVU Medicine Hospital Services is for charges related with your visit or hospital stay. This includes fees for the room, procedures, exams, nursing care, and medication.

The second is for WVU Medicine Physician Services. The physician bill includes fees for the doctors directly responsible for your care and other services such as test interpretation, x-rays, anesthesia, and pathology.

Please be sure you understand how your insurance policy covers both hospital and physician charges. The physician and hospital coverage may vary depending on your plan. Contact your provider to confirm how your insurance plan covers physician billing.

For questions about billing contact:

Estimating Healthcare Expenses

Hospital bills vary depending on the type of services and resources used during your hospital stay. We can help you estimate expenses. For questions about estimating expenses, contact a financial counselor.

It is the policy of WVU Medicine to allow the public to view the hospital’s standard charges (in compliance with the Affordable Care Act, Section 2718(e) of the Public Health Service Act). Our policy promotes price transparency so patients can understand their financial liability for service provided at our hospital. It also allows consumers to comparison shop similar services by other providers.

Financial Requirements for Services

WVU Medicine is committed to providing quality care to patients regardless of their ability to pay. In emergencies, treatment will not be delayed due to financial or insurance issues.

For non-emergent care, patients must receive financial approval before receiving services. To obtain financial approval you can:

  • Contact your insurance plan to verify coverage and obtain authorization
  • Contact a WVU Medicine financial counselor to confirm approval

For patients without insurance, advance payment is expected prior to the scheduled service. (Discounts may be available.)

Click to download the Financial Policy.

Discounts/Payment Plans

Patients are responsible for charges not covered by insurance. Please contact one of our customer service representatives to determine if you are eligible for a discount.

You may be eligible for a discount if you:

  • Pay your bill in full
  • Don’t have insurance

If you are having difficulty paying your bill, you can contact a financial counselor. They can assist you in arranging payment plans and other options.

If you are unable to qualify for 100 percent financial assistance, you may still be eligible for discounted care. If you are uninsured, you will be charged 50 percent of billed charges for your hospital services. This discount ensures that you are not charged more than amounts generally billed for patients covered under Medicare or other private health insurers.

Billing and Collections Process for your Hospital Bill

Once out of pocket expenses are determined, a billing statement is mailed to the guarantor on the account.

Patients that do not provide insurance information prior to, or at the time of service will receive a bill for services rendered. Insurance clarification or full payment is required within 30 days of the date of the statement.

If payment is not received by the 120th day after the first statement, the bill is turned over to a collection agency.

For complete details, review the WVU Hospital’s full Billing and Collections Policy.

Downloadable Files and Resources